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FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

What are your prices?

Our prices will be calculated accurately according to the cost of raw materials and related expenses, please believe that we will give you a very reasonable price.

Do you have a minimum order quantity?

For new customers, small quantity orders are also acceptable, but the associated costs will be relatively high, especially Fob transportation cost to warehouse and freight forwarding cost, etc. If the quantity of the order is larger, the related fee will be lower, and we will give you more beautiful price.

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

What is the average lead time?

For samples, the delivery time  is about 7 days. For mass production, the delivery time  is 20-30 days after receiving the deposit payment. The delivery time become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our delivery time do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.

What kinds of payment methods do you accept?

You can make the payment to our bank account, Western Union or PayPal:
30% deposit in advance, 70% balance against the copy of B/L.

What is the product warranty?

We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone's satisfaction.

Do you guarantee safe and secure delivery of products?

Yes, Depending on your packaging requirements, We usually use cartons or environmental protection wooden cases for packing.

How about the shipping fees?

The shipping cost depends on the way you choose to transport the goods. International express  is normally the most quickest but also most expensive way. By sea or land transport is the cheapest mode of transportation. Exactly freight rates we can give you when we know the details of amount, weight and way. Please contact us for further information.